Vinted Members Express Anger About Sizing Changes
Members of the platform have expressed outrage after an update resulted in items being listed as the wrong size.
The second-hand shopping app has altered its sizing categories for women's and children's garments but did not contact all users about the change.
Digital Channels Backlash
Numerous buyers and vendors are expressing on platforms claiming that product pages now present a modified sizing category versus the original listing due to the recalibration.
The company said the updated approach better aligns with similar services.
They have suggested members to check their listings and update the measurements by hand where appropriate, causing user dissatisfaction.
Measurement Approach Changes
Before the change, the sizes had both one number and one letter, such as S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement was formerly size 12 but now shows as UK 16-18.
User Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, from Glasgow, said garments she listed on Vinted with size 14 labels were appearing on the platform as measurements 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she said.
Manual Updates
A different user, from Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she explained.
Service Background
The app has more than 100 million users, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This is not the initial instance when a surprising modification within the service has received backlash: last year, the service retracted a modification regarding delivery choices following member complaints.
